I was a little annoyed, but you know, these things happen. So first thing Monday morning, I called back and asked for the form to be sent to me again. I spoke with the same CSR, Margie, who assured me she sent it. (yeah, right) She confirmed my e-mail address and promised it would be sent again before the end of the day.
That night, I checked my e-mail program again .... not there.
At this point I was starting to get a little cranky. Don't tell me you're going to do something, especially something as simple as sending an e-mail, and then not do it.
This morning I was all set to call one final time and if needed, be a little more assertive to get my point across. I mean, come on. It's a freaking e-mail, Margie, how difficult can it be to hit the "send" button??? But because I have a history of putting my foot in my mouth, I thought I should check my e-mail boxes one final time before calling.
Inbox: Nope, not there.
Spam: Nope, not there.
Every single various sub-folder on my system: Not there.
And then, just to be on the safe side, I went to my Deleted E-mail folder and sorted alphabetically by sender's name, looking for Margie.
There were two e-mails, sent three days apart, BOTH OF WHICH I had deleted without opening. Want to know why? Because they were sent, with no subject line, with attachments.
From MARGE SIMPSON.
I totally thought it was a joke, or a virus, and had deleted them both without reading them. And because I delete so much stuff without opening it, it didn't even register what I had done, and I forgot about it the second they were gone.
Geez, was I ever relieved I didn't call her back to complain.
What a doofus. (Me, not Margie.)